1 – Contact the company by email at contat@vitalisgold.com requesting a refund within the warranty period, remembering that the warranty period takes effect after the delivery date.

2 – Include your order number, CPF, and transaction number in the email.

3 – After your request, wait for a response from our support team, as we will contact you to process your order.

4 – A Reverse Logistics code will be generated and sent to your registered email address. You must then package all bottles and return them to the company.

5 – After receiving the products, the company reserves up to 72 business hours to verify the validity of the return and request a refund from the financial institution.

We guarantee that the entire process is carried out in the best possible way. If you have any further questions or concerns, please contact us at contat@vitalisgold.com